Prenumerationsvillkor

These subscription terms apply to subscriptions to products from VitaNord, a brand operated by Interactive Ecommerce LLC. At a glance:

• First delivery: ships within 1–2 business days; delivery time approx. 1–6 days.
• No commitment period: all subscriptions are completely without a binding period — end whenever you want.
• Right of withdrawal: 60-day right of withdrawal on your first delivery. Applies to unopened products.

1. The agreement

These subscription terms apply to subscriptions to products from VitaNord, a brand operated by Interactive Ecommerce LLC.

By confirming an order you agree to these terms and conditions. These terms apply together with our general terms and conditions of purchase.

2. Parties

Seller
Interactive Ecommerce LLC
1309 Coffeen Avenue STE 10801, Sheridan, Wyoming 82801, USA
Organization number (USA): 30-1363412
Swedish organization number: 502099-8133
E-mail: support@vitanord.support
Website: vitanord.com

The buyer is the person specified as the buyer in the order, regardless of sales channel. You must be 18 years of age or older to subscribe to VitaNord.

3. How the subscription works

VitaNord offers delivery mainly through subscription. All subscriptions are without a binding period.

When ordering, the introductory price applies only to the very first delivery. After about a month, the next delivery is sent at the regular price, containing products for the selected period. After that, you receive deliveries according to your selected interval.

Available delivery intervals:

• Monthly – every 30 days
• Every other month – every 60 days
• Quarterly – every 90 days
• Every four months (default) – every 180 days

Some products and special offers may have different delivery intervals.

4. Management, pause and cancellation

All changes to your subscription — including pauses and cancellations — are made by contacting customer service at support@vitanord.support or through your account at vitanord.com.

4.1 Cancellation

Cancellation must be made at least 14 days before the next scheduled delivery. The last date for cancellation is stated on your invoice and in your account. If you cancel after this date, you will receive and pay for the upcoming delivery.

4.2 Pause

You can pause your subscription for up to 6 months. During the pause you will not receive any deliveries and will not be charged. To resume your subscription, contact customer service or log in to your account and choose a pause period under “Manage Subscriptions”.

4.3 Change delivery frequency

You can change your delivery frequency at any time through your account (“Manage Subscriptions”) or by contacting customer service, subject to 14 days’ notice before the next delivery.

5. Prices and payment

Current prices are clearly displayed during the ordering process and in your account. Prices include VAT where applicable.

5.1 Introductory offer

New subscribers may be eligible for an introductory price on their first order. The regular price applies to all subsequent deliveries.

5.2 Price changes

We reserve the right to adjust subscription prices with at least 30 days’ written notice. If you do not agree to the price change, you can cancel your subscription free of charge.

5.3 Automatic charge

Your payment method is automatically charged before each delivery, according to your selected delivery frequency. You will receive a confirmation email with each charge.

6. Delivery

Deliveries are sent according to your selected interval. You will receive tracking information via email once your order has shipped.

6.1 Address changes

You can update your shipping address at any time through your account or by contacting customer service. Address changes must be made no later than 5 days before your next scheduled delivery.

6.2 Delivery problems

If you experience any problems with your delivery, please contact customer service immediately. We will work to resolve any issues and ensure that you receive your products.

7. Right of withdrawal and returns

You have 14 days to return your item from the day you receive your first delivery. The right of return applies only to unopened products in their original condition. If the product has been opened or used, the right of return does not apply.

Subsequent deliveries in your subscription contain the same product as your first. There is no right of withdrawal on deliveries after the first. If you do not wish to receive further deliveries, you must cancel your subscription before the deadline stated on your most recent invoice.

When returning, you as the customer are responsible for the return postage unless otherwise agreed.

More information can be found in our return and refund policy.

8. Product quality

We stand behind the quality of our products. If you are not satisfied with a product in your subscription, please contact customer service within 30 days of delivery.

If you receive a defective product, we will replace it free of charge or offer a full refund.

9. Customer service

E-mail: support@vitanord.support
Response time: within 24–48 hours on weekdays
Account management: vitanord.com
Contact form: vitanord.com/pages/contact

10. Applicable law and dispute resolution

These subscription terms are governed by Swedish law. Any disputes should first be resolved directly with our customer service. If we cannot reach an agreement, you can contact the Swedish National Board for Consumer Disputes (ARN) or the relevant consumer authority.

11. Changes to these terms

We may update these subscription terms from time to time. Material changes will be notified via email at least 30 days in advance. Continued use of the subscription after changes have taken effect constitutes your acceptance of the new terms.

Last updated: February 2026
Interactive Ecommerce LLC · 1309 Coffeen Avenue STE 10801, Sheridan, WY 82801, USA