Return Policy – VitaNord Kollagen
@import url('https://fonts.googleapis.com/css2?family=Playfair+Display:wght@400;600;700&family=Inter:wght@300;400;500;600;700&display=swap');
:root {
--gold: #C4A265;
--gold-light: #D4B87A;
--dark: #1A1A1A;
--dark-warm: #2C2420;
--cream: #FFF8F0;
--cream-dark: #F5EDE0;
--green: #4A7C59;
--green-light: #E8F5E8;
--text: #333333;
--text-light: #666666;
--white: #FFFFFF;
--shadow: 0 4px 20px rgba(0,0,0,0.08);
--shadow-lg: 0 8px 40px rgba(0,0,0,0.12);
}
* { margin: 0; padding: 0; box-sizing: border-box; }
body {
font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
color: var(--text);
background: var(--white);
line-height: 1.7;
overflow-x: hidden;
}
/* --- Header --- */
header {
background: var(--white);
padding: 18px 40px;
display: flex;
justify-content: space-between;
align-items: center;
border-bottom: 1px solid #eee;
position: sticky;
top: 0;
z-index: 100;
box-shadow: 0 2px 10px rgba(0,0,0,0.04);
}
.logo {
font-family: 'Playfair Display', serif;
font-size: 1.6rem;
font-weight: 700;
color: var(--dark);
letter-spacing: 2px;
text-decoration: none;
}
.logo em { color: var(--gold); font-style: normal; }
.nav-cta {
background: var(--gold);
color: var(--white);
padding: 10px 24px;
border-radius: 6px;
text-decoration: none;
font-weight: 600;
font-size: 0.9rem;
transition: all 0.3s;
}
.nav-cta:hover { background: var(--gold-light); transform: translateY(-1px); }
/* --- Page Hero --- */
.page-hero {
background: linear-gradient(135deg, var(--cream) 0%, var(--cream-dark) 100%);
padding: 60px 40px;
text-align: center;
}
.page-hero h1 {
font-family: 'Playfair Display', serif;
font-size: clamp(1.8rem, 4vw, 2.8rem);
color: var(--dark);
margin-bottom: 12px;
line-height: 1.2;
}
.page-hero p {
font-size: 1.05rem;
color: var(--text-light);
max-width: 600px;
margin: 0 auto;
}
/* --- Policy Content --- */
.policy-content {
max-width: 780px;
margin: 0 auto;
padding: 60px 40px 80px;
}
.policy-section {
margin-bottom: 48px;
}
.policy-section h2 {
font-family: 'Playfair Display', serif;
font-size: 1.5rem;
color: var(--dark);
margin-bottom: 16px;
padding-bottom: 10px;
border-bottom: 2px solid var(--cream-dark);
}
.policy-section p {
color: var(--text-light);
font-size: 0.95rem;
margin-bottom: 14px;
line-height: 1.8;
}
.policy-section a {
color: var(--gold);
text-decoration: none;
font-weight: 500;
transition: color 0.3s;
}
.policy-section a:hover {
color: var(--gold-light);
text-decoration: underline;
}
.policy-section strong {
color: var(--dark);
}
/* --- Highlight Box --- */
.highlight-box {
background: var(--cream);
border-left: 4px solid var(--gold);
border-radius: 0 12px 12px 0;
padding: 20px 24px;
margin: 20px 0;
}
.highlight-box p {
color: var(--text);
margin: 0;
font-weight: 500;
font-size: 0.92rem;
}
/* --- Info Card --- */
.info-card {
background: var(--green-light);
border: 2px solid var(--green);
border-radius: 12px;
padding: 24px;
margin: 24px 0;
display: flex;
align-items: flex-start;
gap: 16px;
}
.info-card .icon { font-size: 1.6rem; flex-shrink: 0; margin-top: 2px; }
.info-card p { color: var(--text); margin: 0; font-size: 0.92rem; }
/* --- Divider --- */
.section-divider {
width: 60px;
height: 3px;
background: var(--gold);
margin: 48px auto;
border-radius: 2px;
}
/* --- Contact Banner --- */
.contact-banner {
background: linear-gradient(135deg, var(--dark), var(--dark-warm));
padding: 60px 40px;
text-align: center;
}
.contact-banner h2 {
font-family: 'Playfair Display', serif;
font-size: 1.8rem;
color: var(--white);
margin-bottom: 12px;
}
.contact-banner p {
color: rgba(255,255,255,0.7);
font-size: 1rem;
margin-bottom: 24px;
}
.contact-banner a.contact-btn {
display: inline-block;
background: linear-gradient(135deg, var(--gold), var(--gold-light));
color: var(--white);
padding: 14px 36px;
border-radius: 8px;
text-decoration: none;
font-weight: 600;
font-size: 1rem;
transition: all 0.3s;
box-shadow: 0 4px 15px rgba(196, 162, 101, 0.4);
}
.contact-banner a.contact-btn:hover {
transform: translateY(-2px);
box-shadow: 0 6px 25px rgba(196, 162, 101, 0.5);
}
/* --- Footer --- */
footer {
background: var(--dark);
color: rgba(255,255,255,0.5);
padding: 48px 40px 24px;
text-align: center;
}
footer .logo-footer {
font-family: 'Playfair Display', serif;
font-size: 1.4rem;
color: var(--white);
letter-spacing: 2px;
margin-bottom: 16px;
}
footer p { font-size: 0.78rem; max-width: 700px; margin: 0 auto 12px; line-height: 1.6; }
footer .footer-links {
margin-top: 16px;
}
footer .footer-links a {
color: var(--gold);
text-decoration: none;
font-size: 0.85rem;
}
footer .footer-links a:hover { text-decoration: underline; }
footer .disclaimer {
margin-top: 24px;
padding-top: 20px;
border-top: 1px solid rgba(255,255,255,0.08);
font-size: 0.7rem;
color: rgba(255,255,255,0.3);
}
/* --- Responsive --- */
@media (max-width: 768px) {
header { padding: 14px 20px; }
.page-hero { padding: 40px 20px; }
.policy-content { padding: 40px 20px 60px; }
.contact-banner { padding: 40px 20px; }
.info-card { flex-direction: column; }
}
/* --- Animations --- */
.fade-in {
opacity: 0;
transform: translateY(24px);
transition: opacity 0.6s ease, transform 0.6s ease;
}
.fade-in.visible {
opacity: 1;
transform: translateY(0);
}
VitaNord
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Return Policy
Your satisfaction is our priority. Here's everything you need to know about returns, exchanges, and refunds.
Returns
We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To start a return, contact us at support@vitanord.com. Returns must be sent to the address provided upon approval.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong product, contact us immediately so we can evaluate the issue and make it right.
⚠️
We take quality seriously. If anything isn't up to the VitaNord standard, reach out to us right away at support@vitanord.com and we'll resolve it promptly.
Exceptions & Non-Returnable Items
Certain items cannot be returned, including:
• Perishable goods (food, flowers, plants)
• Custom or personalised products (special orders, personalised items)
• Personal care goods (beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards
If you have questions or concerns about your specific item, please get in touch.
Exchanges
The fastest way to get what you need is to return the item you have. Once your return is accepted, simply make a separate purchase for the new item you'd like.
European Union — 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition you received it — unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@vitanord.com.
Have a Question?
Our team is here to help with any return or refund enquiries.
Contact Us
Rated 4.8/5 "Excellent" on Trustpilot from 4,367+ reviews
© 2025 VitaNord Kollagen. All rights reserved.
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